I bought the medium hold thickening gel. I have fine, low porosity hair and even with the leave in, I still have a slight cast. I find using the moisturizing curling butter with the gel works best for me. This combo gives me great long lasting hold without the harder crunch/cast. Products alone give great shine. The gel as a refresher is actually quite good. Would definitely recommend!
This gel is excellent in provide slip and moisture for pre-poo and a styler. I love the way it made my high porosity hair feel and my hair stayed juicy for a week before refreshing. I love the formulation of all HH Cosmetics products. The only thing I didn't like was the browning of my white gray hairs.
Dear Ms. Woody,
Thank you for your wonderful review of our gel and for sharing your experience with HH Cosmetics products. We're delighted to hear that the gel has been effective in providing slip, moisture, and long-lasting benefits for your high porosity hair.
Regarding your concern about the browning effect on white and gray hairs, we appreciate your feedback and take it very seriously. We've conducted tests and discovered that turmeric oil, despite its benefits, can cause discoloration. As a result, we are in the process of completely removing turmeric oil from our formulations to prevent this issue.
We're committed to continuously improving our products to meet the diverse needs of our customers. Your input is invaluable in this journey, and we hope that our updated formulations will continue to meet your hair care needs without any drawbacks.
Thank you again for choosing HH Cosmetics, and we look forward to your continued support
-H.H Cosmetics Team -
Works well to detangle my hair but it does not smell good. If there is anything that can be done about the smell I will buy again.
Dear Ms. Nally,
Thank you for your feedback and for sharing your experience with our product. We're glad to hear that it effectively detangles your hair, but we understand your concern about the scent.
We're actively working to improve the fragrances of our products, and we've recently adjusted the scents of our conditioner and Medium Hold Gel. To stay informed about these changes and when they will be implemented across our other products, we encourage you to subscribe to our email list.
Your satisfaction is important to us, and we hope these adjustments will meet your preferences, giving you a more enjoyable experience with our products. We look forward to the opportunity to serve you again with our improved scents.
Thank you again for your valuable feedback.
- H.H Cosmetics Team -
The tracking system's last update was Nov 16 and there has NOT been anymore progress since. I emailed last week for a refund, but I have NOT gotten a response. I will NOT be purchasing ANY other products.
Hello Ms. Ford,
I apologize deeply for the delays in processing your order and our delayed response, especially during the busy Black Friday period. I understand your frustration and we are truly sorry for any inconvenience caused.
Your original order was shipped on November 10th, and a tracking link was provided via email. However, we noticed that the tracking updates have halted at a certain point. This typically indicates potential loss or damage to the package. After your email, we immediately contacted FedEx for clarification. They have confirmed that, regrettably, the package is lost.
To resolve this, we've sent out a replacement order today, which you should receive by early next week. We always aim to deliver orders promptly and in perfect condition, but occasionally, unexpected issues do occur.
Regarding the tracking of orders, we manage a high volume of shipments, and it can be a challenge to track each package individually. We are actively working to enhance our logistics and customer communication to better manage such situations in the future.
We deeply regret any trouble this situation has caused you. Your satisfaction is crucial to us, and we are dedicated to resolving this promptly. Should you have any more questions or require further assistance, please feel free to reach out.
-HH Cosmetics Team -
Ik ben nu drie weken in de haargroei behandeling, de vitaminen en de haarcrĂšme. Mijn haargrens groeit weer mooi in. Ik ben echt onder de indruk van deze producten. Ik heb alle producten en heb mijn jam gevonden hoor. Ik zou nog wel een deep conditioner graag zien Ă©n een rijkere leave in conditioner. Ik heb dik 3c4a haar en ben erg snel door de huidige leave in heen. Verder? Dikke aanrader.
I love your products, and so does my hair!!!!. Once I got accustomed to the herbal scent. My hair is soft and manageable, most important moisturized.
This will be the third time an order is delayed. Terrible service
Hello Ms. Lewis,
Thank you for reaching out to us and for your recent purchases.
We regret to hear that our service did not meet your expectations. As a small, growing team, we manage all aspects of our operations internally, which can sometimes present unique challenges. Your patience in these matters is greatly appreciated.
We always aim to dispatch our products swiftly, but occasionally we encounter unforeseen circumstances that can cause delays. We strive to keep our customers informed and updated in such situations. According to our records, the order you placed last Friday was shipped and delivered on schedule, indicating that such delays are not a frequent occurrence.
Please accept our apologies for any inconvenience you may have experienced. We are continually working to improve our service and appreciate your understanding.
- HH Cosmetics Team -
Iâve only been using the hair follicle cream on my edges for about a month. I can tell that they are slowly getting thicker. Iâll leave another review iin a few months.
Does a great job for moisture and hopefully length retention Iâm obsessed with the butter nothing like it but my family hates the smell. The leave in is too die for because it detangling and moisture my hair however I do need to ply another gel on top of the gel which is miss Jessie.
Dear Ms. Martinez,
Thank you for sharing your valuable feedback about our products. We're delighted to hear that you're enjoying the moisturizing and length retention benefits of our products, as well as the detangling and moisturizing properties of our leave-in conditioner. Your enthusiasm for these products is truly appreciated.
We understand that the scent of our products is a crucial aspect, and it's unfortunate that your family isn't a fan of our current scent. I'm however pleased to inform you that since your last purchase, we have adjusted the scents of our Medium Hold Gel, Butter, & Leave-In/Deep Conditioner. Our updated formulas are designed to offer a more balanced aroma, addressing the previous earthy scent.
Thank you once again for your support and honest review. We're continuously striving to improve them based on customer feedback like yours.
-HH Cosmetics Team
To early to judge for now
But Iâm still going to use their Roxy tus for at least a year to see any new growth.
I have ordered previously, but Shampoo, Conditioner, and Moisturizer. So, I decided to try the Complete+ because itâs the complete package and it comes with larger bottles. The current order number is 000021130. It took awhile to arrive including a delayed email regarding the order. Finally arrives but the bottles are exactly the same as the previous bought bottles. No large size delivered yet the exact same size as the previous order. The photo below shows the complete package. The two bottles on the far left of the photo will show the previous bottles, the exact same size as the previous package. False advertisement. Iâve reached out to the HH Comestic team, but didnât hear back. Really disappointing, false advertisement, horrible customer service
It clearly states small, medium, and large in the individual packages to purchase. If there all standard sizes and so Iâm confused then why does your website state different sizes?
Dear Ms. Wiliams,
We appreciate you taking the time to share your concerns regarding your recent Complete+ package order, numbered 000021130.
Firstly, we want to ensure there is no confusion about the sizes of our products. H.H Cosmetics strictly offers standard market sizes for all our items, as explicitly stated on our website. This applies uniformly across our range, including the Complete+ package. We do not advertise or provide larger sizes than those specified on our site. The Complete+ package's unique value lies in its inclusivity of additional products, such as our Strong Hold Gel (Complete+) and Medium Hold Gel (Complete Medium), rather than larger bottle sizes.
It appears there has been a misunderstanding regarding the contents and sizing of the Complete+ package. We regret any confusion this has caused but want to emphasize that our advertising has been transparent and accurate concerning product sizes.
Concerning customer service, we are genuinely sorry to hear about your unsatisfactory experience. Our team strives to respond promptly and effectively to all inquiries. However, in this instance, it seems we fell short of these standards. We are taking immediate steps to review and improve our communication processes.
Regarding your disappointment with the order, we understand that product size was a key expectation for you. In situations where clarity is needed, we always encourage our customers to utilize our chat box feature for prompt assistance before making a purchase. This tool is designed to help clarify any doubts and ensure you are fully informed about our products.
Please don't hesitate to reah out to us if you need any further assistance.
-HH Cosmetics Team -
My hair and scalp love the products. The hydration lasted for a full seven days on my high porosity hair. What I did not like is that the products turned my white gray hairs brownish. Also, it's not clear how to redeem rewards. I reach out to customer service and have not heard back atter receiving the automatic response.
I love the bundle I received. Iâve been steadily using it and have no complaints. So far so good đ
I am having great results with these products! I started by taking the hair growth supplement and was amazed so I bought the complete hair care package. The hair butter is very moisturizing and leaves my hair so soft. The thickening gel has great slip and is able to hold my fine textured hair. The shampoo and leave in do exactly what they say they will. Iâve used it as a deep conditioner, instant and leave in and itâs great! No dryness, just soft manageable hair. My hair has gotten thicker, longer and when I went to the salon my hair stylist told me that my hair was in good condition and I havenât seen her in seven months!
I love it so far I am starting to see a few strands of hair coming up. But I am not using it everyday eitherđđ
I love the way it feels on my kinky hair and the results since I started using it, has been awesome.
My hair is regaining it's strength and my edges are restoring
The shampoo and the multi purpose conditioner and hair oil works fantastic makes my hair super soft and shiny. The smell is ok takes getting used to but worth it with the results you get. Iâm so happy and I highly recommend these products.
I ordered the bundle and the hair growth booster liquid. The products are amazing and keep my curls defined and moisturized. I love that theyâre made of good ingredients, you can tell these products are of good quality. I will definitely repurchase!
So far, 2 of the 4 items I purchased are great ( the liquid vitamins and hair butter...đ„°
I am so happy that I stumbled across these products. I see a complete difference in my hair and definitely hair growth. I have recommended these products to all my natural hair friends.
I paid for this item, but I never received it. Therefore I cannot review.
Dear Ms. Carr,
Thank you for reaching out with your feedback, and we appreciate your recent purchase.
Upon consulting with FedEx regarding your order, they have confirmed that there was an issue with your package during transit. This led to them resealing and delivering it, which is consistent with the observed difference between its shipping weight and delivery weight.
To rectify this, we've dispatched a replacement package containing the items that were initially missing. You can expect to receive this early next week. We hope this resolution adequately compensates for the inconvenience caused by the issues during transit, and we sincerely apologize for any difficulties you experienced as a result.
Should you have any more questions or require further assistance, please do not hesitate to get in touch with us.
- HH Cosmetics Team -
