Item not delivered since mid December when I made order!. Numerous attempts on WhatsApp and email with no response. Customer service is literally appalling.
Dear Ms. Anderson,
Thank you for your feedback!
After reviewing our system and your tracking details, we can confirm that your package was successfully delivered and signed for by you on Monday, December 30, 2024, at 12:22 PM. Additionally, we contacted FedEx, who confirmed that the package was delivered as scheduled.
If the package was stolen within your household, we recommend contacting your local police department to file a theft report. Unfortunately, as the delivery was completed and signed for, we are unable to provide further assistance in this matter, as previously communicated.
Please note that, as previously informed, per our policy, we do not issue replacements or refunds for packages that have been delivered and signed for.
We appreciate your understanding!
Best regards,
H.H. Cosmetics Team
My hair grows very slow but I can see progress. So I’ll be keep on using your product.
Great product, nice package with clear instructions. H.H Cosmetics keeps you posted on the delivery
Communication is good concerning orders my only fault is it’s seem to take for to long to arrive
I highly recommend this product if you are looking for moisturized hair. Best product ever don’t think twice get it.
I’ve been using it for just 31 days so far and I can see the result. it is a great product.
Package arrived in good condition despite the long wait. I cannot speak for the results as it’s been only 2 weeks since I started using the follicule stimulante and leave-in conditioner. Very strong odour but manageable.
Keep you posted! 😉
Love the product, seing results after 3 months and still going great
After my son was diagnosed with alopecia, I saw this company on Instagram and decided to give their product a try. Two weeks ago I bought the final cream for him. After the first ues there wasn't any improvement showing, so I decided to get second bottle. My son is now on his third and final bottle. His hair came back fully. This is a real review. I don't normally give review on things but for this product I have to. My son got back his confidence. Thank you guys so much for inventing such an outstanding product. God bless you all 🙏🏿🙏🏿🙏🏿
I purchased more bottles of this conditioner because of the quality. It is nice and thick but light and cream at the same time. So my hair absorbs it nicely. The scent is strong but I am comforted by the fact that it is natural. It is worth a try
The one to be Applied to my hair I loved it, with the soothing methol in it. But the liquid I have no idea I need to drink it, I wouldn't have purchase it because of the vitamin b 12 that's part of the ingredients. So it's just in my house with nothing to do with it. My vitamin b12 is really on the high side. So I am avoiding anything with b12.
Fijne haarcreme..zie wel wat verschil en dat het zijn werk goed doet. Voelt lekker aan op de hoofdhuid. Blij ermee vandaar mijn 2de potje besteld😉
I am just getting started with this one so far but it seems to be doing as it professed. So I will come back in a month or two to reveal the end result.
These products are the real deal. I have been using these products for around a year now and my hair feels softer and healthier. I recently started using the butter for my skin and it's amazing. My body is just soaking up the good stuff. You can really tell these products are gentle, all natural and powerful. I told everyone I know about them. They do what they should and I'm here for it - absolutly in LOVE!! Thank you for your honest products and excellent customer service. <3
The product is fine. I can't say that the hair grows. In my case I have hair but in sectors per hair follicle is a little weakened, my intention is to thicken.
And H.H cosmetics customer service never responded to my messages.
I've just lost money.
Dear Ms. Maryem,
Thank you for sharing your feedback with us.
We are a bit puzzled by your claim that we did not respond, as we promptly addressed your message. According to our records and FedEx, your package was correctly processed, shipped, and delivered to your address, with a signature confirming receipt.
FedEx conducted a thorough investigation and confirmed that the package was delivered and signed for. As per their policy, they only provide coverage for packages that are lost or damaged, but not for those that have been successfully delivered and signed for.
Regrettably, in this situation, we are unable to provide further assistance.
Thank you for your understanding.
Best regards,
The H.H. Cosmetics Team
