The tracking system's last update was Nov 16 and there has NOT been anymore progress since. I emailed last week for a refund, but I have NOT gotten a response. I will NOT be purchasing ANY other products.
Hello Ms. Ford,
I apologize deeply for the delays in processing your order and our delayed response, especially during the busy Black Friday period. I understand your frustration and we are truly sorry for any inconvenience caused.
Your original order was shipped on November 10th, and a tracking link was provided via email. However, we noticed that the tracking updates have halted at a certain point. This typically indicates potential loss or damage to the package. After your email, we immediately contacted FedEx for clarification. They have confirmed that, regrettably, the package is lost.
To resolve this, we've sent out a replacement order today, which you should receive by early next week. We always aim to deliver orders promptly and in perfect condition, but occasionally, unexpected issues do occur.
Regarding the tracking of orders, we manage a high volume of shipments, and it can be a challenge to track each package individually. We are actively working to enhance our logistics and customer communication to better manage such situations in the future.
We deeply regret any trouble this situation has caused you. Your satisfaction is crucial to us, and we are dedicated to resolving this promptly. Should you have any more questions or require further assistance, please feel free to reach out.
-HH Cosmetics Team -
I love your products, and so does my hair!!!!. Once I got accustomed to the herbal scent. My hair is soft and manageable, most important moisturized.
This will be the third time an order is delayed. Terrible service
Hello Ms. Lewis,
Thank you for reaching out to us and for your recent purchases.
We regret to hear that our service did not meet your expectations. As a small, growing team, we manage all aspects of our operations internally, which can sometimes present unique challenges. Your patience in these matters is greatly appreciated.
We always aim to dispatch our products swiftly, but occasionally we encounter unforeseen circumstances that can cause delays. We strive to keep our customers informed and updated in such situations. According to our records, the order you placed last Friday was shipped and delivered on schedule, indicating that such delays are not a frequent occurrence.
Please accept our apologies for any inconvenience you may have experienced. We are continually working to improve our service and appreciate your understanding.
- HH Cosmetics Team -
Iâve only been using the hair follicle cream on my edges for about a month. I can tell that they are slowly getting thicker. Iâll leave another review iin a few months.
Does a great job for moisture and hopefully length retention Iâm obsessed with the butter nothing like it but my family hates the smell. The leave in is too die for because it detangling and moisture my hair however I do need to ply another gel on top of the gel which is miss Jessie.
Dear Ms. Martinez,
Thank you for sharing your valuable feedback about our products. We're delighted to hear that you're enjoying the moisturizing and length retention benefits of our products, as well as the detangling and moisturizing properties of our leave-in conditioner. Your enthusiasm for these products is truly appreciated.
We understand that the scent of our products is a crucial aspect, and it's unfortunate that your family isn't a fan of our current scent. I'm however pleased to inform you that since your last purchase, we have adjusted the scents of our Medium Hold Gel, Butter, & Leave-In/Deep Conditioner. Our updated formulas are designed to offer a more balanced aroma, addressing the previous earthy scent.
Thank you once again for your support and honest review. We're continuously striving to improve them based on customer feedback like yours.
-HH Cosmetics Team
To early to judge for now
But Iâm still going to use their Roxy tus for at least a year to see any new growth.
I have ordered previously, but Shampoo, Conditioner, and Moisturizer. So, I decided to try the Complete+ because itâs the complete package and it comes with larger bottles. The current order number is 000021130. It took awhile to arrive including a delayed email regarding the order. Finally arrives but the bottles are exactly the same as the previous bought bottles. No large size delivered yet the exact same size as the previous order. The photo below shows the complete package. The two bottles on the far left of the photo will show the previous bottles, the exact same size as the previous package. False advertisement. Iâve reached out to the HH Comestic team, but didnât hear back. Really disappointing, false advertisement, horrible customer service
It clearly states small, medium, and large in the individual packages to purchase. If there all standard sizes and so Iâm confused then why does your website state different sizes?
Dear Ms. Wiliams,
We appreciate you taking the time to share your concerns regarding your recent Complete+ package order, numbered 000021130.
Firstly, we want to ensure there is no confusion about the sizes of our products. H.H Cosmetics strictly offers standard market sizes for all our items, as explicitly stated on our website. This applies uniformly across our range, including the Complete+ package. We do not advertise or provide larger sizes than those specified on our site. The Complete+ package's unique value lies in its inclusivity of additional products, such as our Strong Hold Gel (Complete+) and Medium Hold Gel (Complete Medium), rather than larger bottle sizes.
It appears there has been a misunderstanding regarding the contents and sizing of the Complete+ package. We regret any confusion this has caused but want to emphasize that our advertising has been transparent and accurate concerning product sizes.
Concerning customer service, we are genuinely sorry to hear about your unsatisfactory experience. Our team strives to respond promptly and effectively to all inquiries. However, in this instance, it seems we fell short of these standards. We are taking immediate steps to review and improve our communication processes.
Regarding your disappointment with the order, we understand that product size was a key expectation for you. In situations where clarity is needed, we always encourage our customers to utilize our chat box feature for prompt assistance before making a purchase. This tool is designed to help clarify any doubts and ensure you are fully informed about our products.
Please don't hesitate to reah out to us if you need any further assistance.
-HH Cosmetics Team -
My hair and scalp love the products. The hydration lasted for a full seven days on my high porosity hair. What I did not like is that the products turned my white gray hairs brownish. Also, it's not clear how to redeem rewards. I reach out to customer service and have not heard back atter receiving the automatic response.
I love the bundle I received. Iâve been steadily using it and have no complaints. So far so good đ
I am having great results with these products! I started by taking the hair growth supplement and was amazed so I bought the complete hair care package. The hair butter is very moisturizing and leaves my hair so soft. The thickening gel has great slip and is able to hold my fine textured hair. The shampoo and leave in do exactly what they say they will. Iâve used it as a deep conditioner, instant and leave in and itâs great! No dryness, just soft manageable hair. My hair has gotten thicker, longer and when I went to the salon my hair stylist told me that my hair was in good condition and I havenât seen her in seven months!
I love it so far I am starting to see a few strands of hair coming up. But I am not using it everyday eitherđđ
I love the way it feels on my kinky hair and the results since I started using it, has been awesome.
My hair is regaining it's strength and my edges are restoring
The shampoo and the multi purpose conditioner and hair oil works fantastic makes my hair super soft and shiny. The smell is ok takes getting used to but worth it with the results you get. Iâm so happy and I highly recommend these products.
I ordered the bundle and the hair growth booster liquid. The products are amazing and keep my curls defined and moisturized. I love that theyâre made of good ingredients, you can tell these products are of good quality. I will definitely repurchase!
So far, 2 of the 4 items I purchased are great ( the liquid vitamins and hair butter...đĽ°
I am so happy that I stumbled across these products. I see a complete difference in my hair and definitely hair growth. I have recommended these products to all my natural hair friends.
I paid for this item, but I never received it. Therefore I cannot review.
Dear Ms. Carr,
Thank you for reaching out with your feedback, and we appreciate your recent purchase.
Upon consulting with FedEx regarding your order, they have confirmed that there was an issue with your package during transit. This led to them resealing and delivering it, which is consistent with the observed difference between its shipping weight and delivery weight.
To rectify this, we've dispatched a replacement package containing the items that were initially missing. You can expect to receive this early next week. We hope this resolution adequately compensates for the inconvenience caused by the issues during transit, and we sincerely apologize for any difficulties you experienced as a result.
Should you have any more questions or require further assistance, please do not hesitate to get in touch with us.
- HH Cosmetics Team -
I paid for this item and never received it. Therefore I cannot review.
Dear Ms. Carr,
Thank you for reaching out with your feedback, and we appreciate your recent purchase.
Upon consulting with FedEx regarding your order, they have confirmed that there was an issue with your package during transit. This led to them resealing and delivering it, which is consistent with the observed difference between its shipping weight and delivery weight.
To rectify this, we've dispatched a replacement package containing the items that were initially missing. You can expect to receive this early next week. We hope this resolution adequately compensates for the inconvenience caused by the issues during transit, and we sincerely apologize for any difficulties you experienced as a result.
Should you have any more questions or require further assistance, please do not hesitate to get in touch with us.
- HH Cosmetics Team -
These products are something else, I have been using these products for about two months now and my hair has NEVER been this healthy. The hair thickening gel is my favourite!
I did not like the products because of the smell.
Thank you for your feedback. We regret to learn that the scent of our products fell short of your expectations. We want to emphasize that as an all-Natural Company, we are dedicated to steer clear of toxic synthetic fragrances that are often associated with a myriad of health issues.
FYI: Synthetic fragrances contain harmful chemicals such as phthalates, parabens, and benzene, which have been linked to health concerns, including respiratory issues, allergies, skin irritation but also pose long-term risks. Prolonged use has been correlated with the development of specific types of cancers, notably breast and lung cancer.
We wholeheartedly appreciate your feedback, and it serves as a potent reminder of our commitment to delivering products enriched with natural and non-toxic ingredients. Given your feedback, we strongly advise staying away from products containing such additives. Since your last purchase, we've adjusted the product formulations to achieve a less earthy scent.
Unable to use because of horrible scent.
Thank you for your feedback. We regret to learn that the scent of our products fell short of your expectations. We want to emphasize that as an all-Natural Company, we are dedicated to steer clear of toxic synthetic fragrances that are often associated with a myriad of health issues.
FYI: Synthetic fragrances contain harmful chemicals such as phthalates, parabens, and benzene, which have been linked to health concerns, including respiratory issues, allergies, skin irritation but also pose long-term risks. Prolonged use has been correlated with the development of specific types of cancers, notably breast and lung cancer.
We wholeheartedly appreciate your feedback, and it serves as a potent reminder of our commitment to delivering products enriched with natural and non-toxic ingredients. Given your feedback, we strongly advise staying away from products containing such additives. Since your last purchase, we've adjusted the product formulations to achieve a less earthy scent.
Iâm unable to get beyond the horrible scent to use the products on a regular basis.
Thank you for your feedback. We regret to learn that the scent of our products fell short of your expectations. We want to emphasize that as an all-Natural Company, we are dedicated to steer clear of toxic synthetic fragrances that are often associated with a myriad of health issues.
FYI: Synthetic fragrances contain harmful chemicals such as phthalates, parabens, and benzene, which have been linked to health concerns, including respiratory issues, allergies, skin irritation but also pose long-term risks. Prolonged use has been correlated with the development of specific types of cancers, notably breast and lung cancer.
We wholeheartedly appreciate your feedback, and it serves as a potent reminder of our commitment to delivering products enriched with natural and non-toxic ingredients. Given your feedback, we strongly advise staying away from products containing such additives. Since your last purchase, we've adjusted the product formulations to achieve a less earthy scent.
The smell of these products are horrible.
Thank you for your feedback. We regret to learn that the scent of our products fell short of your expectations. We want to emphasize that as an all-Natural Company, we are dedicated to steer clear of toxic synthetic fragrances that are often associated with a myriad of health issues.
FYI: Synthetic fragrances contain harmful chemicals such as phthalates, parabens, and benzene, which have been linked to health concerns, including respiratory issues, allergies, skin irritation but also pose long-term risks. Prolonged use has been correlated with the development of specific types of cancers, notably breast and lung cancer.
We wholeheartedly appreciate your feedback, and it serves as a potent reminder of our commitment to delivering products enriched with natural and non-toxic ingredients. Given your feedback, we strongly advise staying away from products containing such additives. Since your last purchase, we've adjusted the product formulations to achieve a less earthy scent.
